Privacy Policy

1. Introduction

Complete Concrete & Mini Excavations ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you agree to the terms of this policy.

2. Personal Information We Collect

We collect information necessary to provide our services and respond to your inquiries. This includes:

• Contact Details: Name, email address, and phone number.
• Service Information: General information provided via our lead forms to help us provide quotes or services.
• Booking Information: Details required to schedule and manage appointments or services.
• Technical Data: IP addresses, browser type, and usage data via Google Analytics and other tracking technologies.

3. How We Collect Data

We collect information through several primary methods:

• Direct Interaction: When you voluntarily fill out a contact or lead form on our WordPress website or via our integrated Fillout forms. We also collect information when you book a service through our third-party booking system.
• Automated Technologies: As you interact with our site, we use cookies, server logs, and similar technologies (specifically Google Analytics and Google Ads).

4. Why We Collect & Use Your Information

We use the data we collect to:

• Provide you with the specific information, quotes, or services you requested.
• Manage Bookings: Process and schedule your appointments and send related notifications.
• Marketing: Send you newsletters or promotional materials (where you have opted in). You can opt out of these at any time using the "unsubscribe" link. In compliance with the Spam Act 2003 (Cth), all our marketing emails include a clear, functional unsubscribe link in the footer.
• Improvement: Analyze website traffic to improve our user experience.
• Advertising: Deliver relevant ads to you based on your past visits to our website.

5. Google Ads, Analytics & Remarketing

Our website utilizes Google’s advertising and analytics services.

• Remarketing: We use Google Ads Remarketing to show our ads to you on third-party websites across the internet after you have visited our site. This is done via cookies.
• Third-Party Cookies: Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our website.
• Opt-out: You can opt out of Google’s use of cookies or device identifiers by visiting Google’s Ads Settings.

6. Disclosure to Third Parties

We do not sell, rent, or lease our customer lists to third parties. We may share data with:

• Service Providers: Such as email marketing platforms (e.g., Mailchimp) or CRM systems used to manage your inquiry. We may also share data with Fillout for form processing. We share information with our third-party booking provider to manage your appointments.
• Analytics Partners: Google, for the purpose of website performance and advertising.
• Legal Obligations: Where required by Australian law.

7. International Data Transfers

As we use service providers such as Google, Fillout, and our booking platform, your personal information may be transferred to, and stored at, a destination outside Australia (including the United States). By providing us with your personal information, you consent to this disclosure. We take reasonable steps to ensure that any overseas recipient handles your personal information in accordance with the APPs.

8. Data Security

Our website is built on WordPress and utilizes industry-standard security measures, including SSL encryption and security plugins, to protect data submitted via forms. While we strive to protect your personal information, no method of transmission over the internet is 100% secure.

9. External Links

Our website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website is not intended for use by individuals under the age of 15. Under Australian privacy guidelines, individuals aged 15 and over are generally presumed to have the capacity to consent to the collection of their personal information. (Note: Under the GDPR for European Union residents, this age is 16.) We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 15 without parental consent, we will take steps to delete that information from our servers.

11. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be effective immediately upon posting the updated policy on our website.

12. Access, Correction, and Complaints

Under the APPs, you have the right to access the personal information we hold about you and request corrections.

• Access/Correction: Contact us at completeconcreteinfo@gmail.com to update your details.
• Complaints: If you believe we have breached the APPs, please contact us. If we do not resolve your complaint to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Additional Rights for EU and California Residents

If you are located in the European Union or California, you have additional rights under the GDPR and/or CCPA:

• Right to be Forgotten (Right to Erasure): You may request that we delete your personal information. We will comply where we have no legal obligation to retain it. Contact us at completeconcreteinfo@gmail.com to submit a deletion request.
• Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format. You may also request that we transfer your data to another service provider where technically feasible. Contact us at completeconcreteinfo@gmail.com to submit a data portability request.

14. Contact Us

For questions regarding this policy, please contact:

Complete Concrete & Mini Excavations
Email: completeconcreteinfo@gmail.com
Phone: 0448 116 190

Last Updated: May 22, 2026 10:36 pm | Policy Version: 20260523